Project Summary:
This claims dashboard is used to summarize all the insurance claims filed by patients on the VNS Health insurance plan. This dashboard is used by C-Suite level executives to gain high level insight into KPIs of this department.
While dashboards at VNS Health do not usually have homepages, I have been adding them to the larger dashboards I've built for navigational ease.
The first section of this dashboard is the Claims Summary chapter: this section covers multiple aspects of patient claims, including a high level summary page, top paid claims and denials, top claims paid by product, and a claim detail page
Looking Back:
Over the course of a 3 week sprint:
- I generated 30 wireframes
- I facilitated 8 meetings
- Our team built and deployed our product
This dashboard was my first experience designing and building a dashboard in Microstrategy, and my first time leading a large project at VNS Health. I learned a lot about project management from this experience, and the usability testing post deployment found that this dashboard reduced workload for the target users, and was used on a daily basis. This project also helped me develop the systems design of the organization and create a design library, as well as templates.
Looking Forward:
This dashboard was designed and released before the Microstrategy update that supported popups in dashboards. If I were to redesign this dashboard now, I would use that function to create popups for data visualizations, so when users can click in the top right of a data visualization to see the data table it was based on.