Project Summary:
This claims dashboard is used to summarize all the insurance claims filed by patients on the VNS Health insurance plan. This dashboard is used by C-Suite level executives to gain high level insight into KPIs of this department. The screenshots of the final product are censored to comply with HIPAA and company NDAs. The major pain point this dashboard addressed was executives needing high level summaries of the insurance, with data that was easily communicated.
While dashboards at VNS Health do not usually have homepages, I have been adding them to the larger dashboards I've built for navigational ease.
The first section of this dashboard is the Claims Summary chapter: this section covers multiple aspects of patient claims, including a high level summary page, top paid claims and denials, top claims paid by product, and a claim detail page
Looking Back:
Over the course of 3 weeks:
- I generated 30 wireframes
- I facilitated 8 meetings
- Our team built and deployed our product
This dashboard was my first experience designing and building a dashboard in Microstrategy, and my first time leading a large project at VNS Health. I learned a lot about project management from this experience, and the usability testing post deployment found that this dashboard reduced workload for the target users, and was used on a daily basis. This project also helped me develop the systems design of the organization and create a design library, as well as templates.
Looking Forward:
This dashboard was designed and released before the Microstrategy update that supported popups in dashboards. If I were to redesign this dashboard now, I would use that function to create popups for data visualizations, so when users can click in the top right of a data visualization to see the data table it was based on.